Currently we offer UPS ground shipping for the continental United States. For your privacy, the return label will read WWW.LBOUTIQUE.COM. There are certain city, county, and state laws that prohibit adult materials to be shipped to certain areas. It is your responsibility to be aware of these laws in your geographic area. We are not responsible for any products that are searched and seized by governmental agencies. Regarding our return policy: Before a product leaves our store, we ensure it is in good working order. Batteries have been placed in the electronic items to make sure they function properly. Batteries are not included unless specified, but are available for purchase. Employees double check each order to ensure that it is correct. Because of these measures there is a No Return/Refund policy. Specific novelty gag items can only be exchanged if they have a manufacturers defect. Prior approval is required. Returns will not be accepted without an authorization number.